business
What is Escalation Workflow?
An automated process that routes unresolved issues or high-priority situations to a higher-level person or team when certain conditions are met.
In plain English
Escalation workflows prevent things from falling through the cracks when normal processes break down. Examples include: automatically alerting a manager when a customer support ticket hasn't been responded to within 4 hours, flagging a sales deal to a senior rep when it's been stalled for 2 weeks, or notifying the CEO when a critical system goes down. By automating escalation, you turn reactive firefighting into proactive management.